plusph11 Privacy Policy

Welcome to the plusph11 Privacy Policy. plusph11 ("we," "us," or "our") operates the online gaming platform accessible at https://plusph11.app and all associated services (collectively, the "Platform"). We are committed to protecting the privacy and personal data of every Filipino player who registers, visits, or interacts with our Platform.

This Privacy Policy explains in clear, plain English what personal data we collect from you, why we collect it, how we use and protect it, who we may share it with, and what rights you have under Philippine law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173, or "DPA") and its Implementing Rules and Regulations.

By creating a plusph11 account, accessing the Platform, or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the Platform and contact our support team to close your account.

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, plusph11 is the personal information controller responsible for the personal data collected through the Platform. This means we determine the purposes and means by which your personal data is processed.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with applicable Philippine privacy laws. You may contact our DPO directly for any privacy-related concerns — see Section 14 of this policy for contact details.

Where we engage third-party service providers to process personal data on our behalf (for example, payment processors or identity verification providers), those parties act as personal information processors under our instruction and are bound by data processing agreements that require them to maintain appropriate security standards and process data only as directed by plusph11.

plusph11 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third-party verification and payment providers. The categories of personal data we collect are described below.

3.1 Registration Data

When you create a plusph11 account, we collect the following information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile number (Philippine mobile number required)
• Residential address (city/municipality, province, and postal code)
• Username and encrypted password

3.2 KYC Verification Data

Before processing your first withdrawal, we are required by applicable regulations to verify your identity. KYC data includes:

• Scanned or photographed copy of a valid Philippine government-issued photo ID (e.g., passport, SSS ID, PhilHealth ID, UMID, driver's license, or Postal ID)
• Proof of address (e.g., utility bill, bank statement, or barangay certificate dated within the last three months)
• Selfie or liveness check image for identity matching
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account showing your registered name)

3.3 Financial Data

We collect transaction records associated with your plusph11 wallet, including deposit amounts, withdrawal requests, bonus credits, and wagering history. We do not store full payment card numbers or GCash/PayMaya PINs. Payment processing is handled by our licensed payment partners, and only tokenized or masked references are retained by plusph11.

3.4 Technical & Usage Data

When you access the Platform, we automatically collect certain technical data, including:

• IP address and approximate geolocation (country/region level)
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Pages visited, games played, and in-platform navigation patterns
• Referral source (how you arrived at the Platform)

3.5 Communications Data

If you contact our support team via live chat or email, we retain records of those communications, including the content of your messages, timestamps, and the resolution outcome. This data is used for quality assurance, dispute resolution, and regulatory compliance purposes.

3.6 Data We Do Not Collect

plusph11 does not collect your full payment card numbers, bank account PINs, GCash or PayMaya PINs, or any biometric data beyond what is strictly required for KYC liveness verification. We do not collect data about your religious beliefs, political opinions, or health status unless you voluntarily disclose such information in a support communication.

plusph11 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

Where we rely on your consent as the legal basis for processing (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Under the Data Privacy Act of 2012, plusph11 processes your personal data on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill our obligations under the Terms & Conditions you agreed to when creating your plusph11 account — including account management, payment processing, and customer support.
• Legal Obligation: Certain processing activities are required by Philippine law, including KYC verification under PAGCOR regulations, anti-money laundering (AML) reporting obligations under Republic Act No. 9160 (as amended), and data breach notification requirements under RA 10173.
• Legitimate Interest: We process certain technical and usage data to detect fraud, improve Platform security, conduct analytics, and monitor for responsible gaming indicators. We have assessed that our legitimate interests in these activities are not overridden by your privacy rights.
• Consent: For optional processing activities such as marketing communications and the use of non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time.

plusph11 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Payment Service Providers

To process deposits and withdrawals, we share necessary financial and identity data with our licensed payment partners, including GCash (Mynt), PayMaya (Maya Philippines), BPI, BDO, and Metrobank. These providers are bound by their own privacy policies and applicable Bangko Sentral ng Pilipinas (BSP) regulations.

6.2 Identity Verification Providers

We engage accredited third-party KYC and liveness verification providers to assist with identity document validation and age verification. These providers process your KYC data solely for verification purposes under our instruction and are prohibited from using it for any other purpose.

6.3 Regulatory & Law Enforcement Authorities

We are required by law to disclose personal data to the following authorities when legally compelled to do so: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government agencies. We will notify you of any such disclosure to the extent permitted by law.

6.4 Technology & Infrastructure Providers

We use reputable cloud hosting, analytics, and security service providers to operate the Platform. These providers act as data processors under our instruction and are contractually bound to maintain appropriate technical and organizational security measures.

6.5 Professional Advisors

We may share personal data with our legal counsel, auditors, and compliance advisors where necessary for the provision of professional services, subject to applicable professional confidentiality obligations.

plusph11 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and deliver relevant content. A cookie is a small text file stored on your device when you visit the Platform.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming limits you have set. Disabling these may affect your experience.
• Analytics Cookies: Help us understand how players use the Platform — which games are most popular, where players encounter issues, and how navigation flows. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content. You can opt out of marketing cookies at any time through your account settings or browser controls.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies will prevent you from logging in to your plusph11 account. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

plusph11 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized rather than deleted, the resulting anonymized data set is no longer considered personal data and may be retained indefinitely for statistical and analytical purposes.

plusph11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and the plusph11 Platform is encrypted using TLS 1.2 or higher. We enforce HTTPS across all Platform endpoints.
• Encryption at Rest: Sensitive personal data stored in our databases — including KYC documents and identity information — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to plusph11 personnel and authorized processors who have a legitimate need to access it. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Penetration Testing: We conduct regular security assessments and penetration tests of our Platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: We maintain a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and affected players will be notified without undue delay.
• Staff Training: All plusph11 personnel who handle personal data receive regular data privacy and security training as part of our compliance program.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by plusph11. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed. We will respond to access requests within fifteen (15) business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update basic account information directly from your account settings; for KYC data corrections, please contact support.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that we may be required to retain certain data for legal compliance purposes even after an erasure request.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interest as the legal basis, or where your data is being processed for direct marketing purposes.
• Right to Data Portability: You may request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The plusph11 Platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and — where applicable — return any deposited funds to the originating payment method after completing necessary verification.

If you are a parent or guardian and believe that your child under 21 has registered on the plusph11 Platform, please contact us immediately at the details provided in Section 14. We take underage access extremely seriously and will act promptly on any such report.

plusph11 primarily stores and processes personal data within the Philippines. However, some of our technology infrastructure and third-party service providers may be located in other countries. Where personal data is transferred outside the Philippines, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under RA 10173.

Such safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or binding corporate rules. We will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without first implementing appropriate protective measures and, where required, obtaining your consent.

plusph11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated whenever material changes are made.

For material changes — those that significantly affect how we collect or use your personal data, or that affect your rights as a data subject — we will provide at least seven (7) days' advance notice via the email address registered to your plusph11 account or through a prominent notice displayed upon login to the Platform.

Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically to stay informed about how plusph11 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way plusph11 handles your personal data, please reach out to us through the following channels:

• Data Protection Officer (DPO): [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 directly from the Platform — the fastest way to reach our Filipino-English speaking support team.
• FAQ: Visit our FAQ page for answers to common privacy and account questions.

All email addresses above are displayed as plain text and are not clickable links. Please copy and paste them into your email client.

If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing RA 10173 and protecting the data privacy rights of Filipino citizens.